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Average response time: 2-4 hours
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How can we help you?
Order & delivery
Questions about the order process, delivery time or status of your video
Technical support
Problems with video playback or file download
Personalization
Special requests for video or questions about characters
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Questions about payment, invoices or refunds
Why you can trust us
European company
Local support in your language
Personal approach
Every response is written with heart
Experience since 2017
Thousands of happy families
We look forward to your message!
Hero Buddies Team