Privacy Policy

1. About this privacy policy

At Hero Buddies, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your data when you use our digital personalized video message service.

2. Data we collect

2.1 Parent/guardian data

• Name and surname
• Email address
• Phone number
• Delivery address (if needed)
• Payment details (processed by secure payment processor)

2.2 Child data (for personalization only)

• Child's name (for personalized greeting)
• Child's age (for content adaptation)
• Place of residence (for mention in video)
• Personalization details (hobbies, favorite things, achievements)
• Occasion (birthday, first school day, etc.)

2.3 Technical data

• IP address
• Browser type
• Cookie data
• Page visit time

3. How we use your data

We use your data exclusively for:

• Creating personalized video messages
• Communication regarding your order
• Payment processing
• Improving our services
• Fulfilling legal obligations
• Sending promotional messages (only with your consent)

4. Child data protection

• Only with your consent: We collect child data exclusively with parent/guardian consent
• One purpose: We use data exclusively for preparing the personalized video
• No selling: We NEVER share, sell or pass on child data to third parties
• Automatic deletion: We automatically delete child data 30 days after video delivery
• No sensitive data: We don't collect photos, surnames, exact addresses, school names
• Secure storage: All data is encrypted and stored on secure servers in the EU

5. Data sharing

We never sell your data to third parties. We share data only with:

• Payment service providers (for secure payment processing)
• Hosting and technical infrastructure providers
• Competent authorities, if required by law

6. Data retention

We retain your data:

• Order data: 2 years (for tax purposes)
• Child data: 30 days after video delivery
• Video content: 60 days (for complaints)
• Marketing data: until you revoke consent

7. Your rights

Under GDPR you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise your rights, contact us at: herobuddiesvideos@gmail.com

8. Cookies

We use the following types of cookies:

• Essential cookies: For website operation
• Analytics cookies: To understand page usage
• Functional cookies: To save your preferences

You can disable cookies at any time in your browser settings.

9. Data security

We use advanced security measures:

• SSL encryption for all data transfers
• Secure data storage in the EU
• Regular security audits
• Limited data access (authorized personnel only)
• Two-factor authentication for administrators

10. Policy changes

We may update this privacy policy from time to time. We will notify you of significant changes by email or by a notice on the website.

11. Contact

For privacy questions, contact us:

12. Data Protection Authority

If you believe we are violating your rights, you can complain to:

13. Nature of content